✨ Kissmis Fashion Jewellery

Refund, Return & Cancellation Policy
(Because every gem of trust deserves to sparkle)

💎 Our Promise of Perfection

At Kissmis, every creation is a handcrafted expression of beauty. If, however, your jewel arrives less than perfect, we’ll ensure it’s made right — just as a gem is recut until it shines flawlessly.

📦 Receiving Your Order

If your jewellery arrives in a damaged condition, or if the outer packaging shows signs of tampering before delivery:

  1. Do not accept the package.

  2. Immediately take a video and at least 2 clear photographs of the packaging.

  3. Email them to help@kissmis.com or WhatsApp us at [Your WhatsApp Number] within 24 hours of delivery.

Once reviewed, our team will dispatch a replacement piece at no extra cost — your sparkle is safe with us.

✨ Return Process

1. 💌 Contact Us
Raise your return request within 48 hours of delivery by reaching us at help@kissmis.com or [Your Phone Number].

2. 📝 Return Authorisation
We will issue you a Return Merchandise Authorisation (RMA) number along with simple, secure return instructions.

3. 🎁 Safe Return
Pack your jewellery in its original box & protective pouch. Clearly mention the RMA number on the return label.

  • Use a trackable courier with proof of delivery.

  • Return shipping is borne by the customer unless the item received was incorrect, damaged, or defective.

💳 Processing Refunds

Once we receive and quality-check your returned jewel:

  • Refunds are processed within 7 business days to the original payment method.

  • Cash on Delivery (COD) / Pay on Delivery refunds will be issued only as store credit, perfect for choosing another piece from our collection.

📜 Terms & Conditions – National Orders

  • Requests must be raised within 48 hours of delivery.

  • Items must be unused, in original packaging, and free from fragrances or wear marks.

  • Refunds will be processed 7–10 working days post-approval.

  • Refunds may be declined if the jewellery is undamaged and matches the original order.

  • Free gifts are non-refundable.

  • Warranty claims will be compensated via store credit only.

🎀 Terms & Conditions – Cancellations

  • Orders cannot be cancelled once dispatched or shipped.

  • If cancelled post-shipment, refunds will be given only as store credit, minus shipping charges.

  • Festival/special offer items are non-refundable & non-cancellable.

  • Individual gift boxes are not provided unless otherwise stated.